Frequently Asked Questions

Find answers to common questions about shopping at chickenantibiotics.com, including products, orders, payments, shipping, tracking, returns and customer service.

About Chicken Antibiotics

What is Chicken Antibiotics?

Chicken Antibiotics is a specialized online store offering chicken medicine, poultry-care products, pigeon supplies, pet-bird products, nutritional supplements and practical care essentials.

Which birds do you carry products for?

Our collections may include products for:

• Chickens and poultry
• Chicks and laying hens
• Pigeons and doves
• Parrots and conures
• Budgies and parakeets
• Canaries and finches
• Cockatiels and lovebirds
• Other companion and aviary birds

Where is Chicken Antibiotics located?

Our contact address is:

Chicken Antibiotics
7134 Village Green Dr
Charlotte, NC 28215
United States

Products and Collections

What types of products do you sell?

Our catalog may include:

• Chicken and bird antibiotics
• Poultry and pigeon medicine
• Respiratory and digestive products
• Coccidiosis and canker products
• Worm, mite and lice-control products
• Vitamins, calcium and minerals
• Electrolytes and probiotics
• Molting, breeding and feather supplements
• First-aid and recovery supplies
• Coop, loft and aviary sanitation products

How can I find the right product?

You can browse by bird species, health concern, medicine type, active ingredient or product format. Review the complete product page and current label before purchasing or using any product.

What product formats are available?

Depending on availability, products may be offered as powders, water-soluble formulas, oral solutions, tablets, capsules, sprays, ointments, feed supplements and topical preparations.

Why does the received packaging look different from the website image?

Manufacturers may update packaging, colors or label designs without changing the underlying product. Contact us before opening the item if the product name, active ingredient, strength or package size appears different from what you ordered.

How can I check product availability?

Availability is generally shown on the product page. You may also email chickenantibiotics@gmail.com with the complete product name and package size.

Medication Information

Does Chicken Antibiotics diagnose birds?

No. Chicken Antibiotics is an online retailer. We do not diagnose animals, prescribe medication or replace a qualified veterinarian.

Can customer service recommend a treatment?

Customer service can assist with product availability, package sizes and information displayed on the product page. It cannot diagnose a bird or create an individualized treatment plan.

Do any products require a prescription?

Products identified as prescription-only require valid veterinary authorization before fulfillment. Placing an order does not replace the prescription requirement.

Review our Medication and Prescription Policy for complete information.

Can products labeled for animals be used by humans?

No. Products labeled for chickens, poultry, pigeons, pet birds or other animals must not be used or consumed by humans.

Can I combine several medications or supplements?

Do not combine products without reviewing all active ingredients and confirming compatibility. Different products may contain overlapping ingredients or require separate preparation.

Where can I find product amounts or preparation directions?

Review the current product label, package insert and any directions included with the product. Customer service cannot establish an individualized amount for a specific bird.

Egg and Meat Withdrawal

Can I use every product in laying hens?

No. A product suitable for pet birds or non-food animals is not automatically suitable for laying hens. Review the product label for species, production-stage and egg-use information.

What is an egg withdrawal period?

An egg withdrawal period is the required interval during which eggs from treated birds should not be consumed, sold, donated or used as food.

What is a meat withdrawal period?

A meat withdrawal period is the required interval between the final product administration and processing the bird for human consumption.

Is there one withdrawal period for every product?

No. Withdrawal information depends on the exact product, ingredient, concentration, species, administration method and circumstances of use.

Review our Egg and Meat Withdrawal Information page for more details.

Orders

How do I know whether my order was received?

An order-confirmation email is sent to the email address entered during checkout. Check your spam or junk folder if you do not see it.

Can I change my order?

Contact us immediately at chickenantibiotics@gmail.com. We will attempt to help, but changes cannot be guaranteed after processing or fulfillment has started.

Can I cancel my order?

Cancellation requests should be submitted as quickly as possible. An order cannot be canceled after it has shipped, and cancellation is not guaranteed once fulfillment begins.

Can I change my shipping address?

Email us immediately with your order number and the correct address. Address changes cannot be guaranteed after processing or shipment.

Why was my order canceled?

An order may be canceled because of product unavailability, unsuccessful payment authorization, incomplete information, destination restrictions, suspected unauthorized activity or another processing issue.

Shipping

Where do you ship?

Chicken Antibiotics ships only within the United States. We do not currently offer international shipping.

How much does shipping cost?

Available shipping methods and charges are displayed during checkout before the order is submitted.

How long does shipping take?

Available delivery estimates are displayed during checkout whenever applicable. Processing time is separate from carrier transit time.

Do delivery estimates include processing time?

Not necessarily. An order must be reviewed and prepared before it is transferred to the shipping carrier.

Will I receive tracking information?

Tracking information is emailed when it becomes available. Tracking activity may take time to appear after a shipping label is created.

Can products from one order arrive separately?

Yes. An order may occasionally be divided into multiple packages. Separate tracking information may be provided for each shipment.

Tracking and Delivery

How do I track my order?

Visit our Track Your Order page or use the tracking link in your shipment-confirmation email.

Why has my tracking not updated?

A label may be created before the carrier completes its first scan. Weather, carrier congestion, holidays and transportation disruptions can also delay tracking updates.

What should I do if tracking shows delivered but I cannot find the package?

Confirm the delivery address, check around the property and mailbox, and ask household members, neighbors or building staff. Contact the carrier for delivery details, then email us if the package remains missing.

What should I do if my package is delayed?

Review the carrier’s tracking page for updates. If there has been no meaningful movement for an extended period, email us with your order number and tracking information.

Damaged, Incorrect or Missing Items

What should I do if my order arrives damaged?

Keep the product, shipping box and packing materials. Email us promptly with your order number and clear photographs of the product, package and shipping label.

What if I received the wrong product?

Do not open or use it. Contact us with your order number and photographs showing the received item, product label and package contents.

What if an item is missing?

Check the packing materials and tracking information to determine whether the order was split into multiple shipments. Contact us if the item cannot be located.

Returns and Refunds

What is your return period?

Eligible return requests must be submitted within 30 calendar days of confirmed delivery.

What condition must a return be in?

An eligible item must generally be unused, unopened, sealed in its original packaging and approved for return before it is mailed.

Can opened medication be returned?

No. Opened or used medicine, antibiotics, supplements and prescription products are not eligible for return because their integrity cannot be verified.

Do I need authorization before returning an item?

Yes. Contact us before mailing any return. Unauthorized returns may be refused or may not qualify for a refund.

Who pays for return shipping?

Customers generally pay return shipping when the return is based on preference or accidental ordering. If we confirm that an item was damaged or sent incorrectly, we will provide the applicable instructions.

How will I receive my refund?

Approved refunds are issued to the original payment method. The time required for the refund to appear depends on the payment provider and financial institution.

Review our Return and Refund Policy for complete terms.

Payments

Which payment methods do you accept?

Currently available payment methods are displayed during checkout.

What currency do you use?

Unless otherwise stated during checkout, orders are processed in United States dollars.

Why was my payment declined?

A payment may be declined because of incorrect details, billing-address mismatch, insufficient funds, card restrictions or a security decision by the payment provider.

Why do I see a pending charge?

A temporary authorization hold may appear even when an order was not completed. The card issuer or payment provider determines when the hold is released.

Is payment information secure?

Payments are processed through secure third-party payment providers. Never send complete card numbers or security codes by email.

Accounts and Email

Do I need an account to place an order?

Available checkout options are displayed when ordering. If guest checkout is available, you may complete an order without creating a customer account.

How do I unsubscribe from promotional emails?

Use the unsubscribe link included in the marketing email. Transactional messages concerning an order or customer-service request may still be sent when necessary.

Customer Service

How do I contact Chicken Antibiotics?

Email our customer-service team at chickenantibiotics@gmail.com.

What information should I include?

For order questions, include your full name, order number, checkout email address and a clear explanation of the assistance needed.

For product questions, include the complete product name, package size and product-page link.

What is your mailing address?

Chicken Antibiotics
7134 Village Green Dr
Charlotte, NC 28215
United States

Do not mail a return without first receiving return instructions from customer service.