Refund policy

Last updated: September 10, 2026

At Chicken Antibiotics, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions for returns, refunds, replacements and order cancellations.

30-Day Return Policy

You may request a return within 30 calendar days of confirmed delivery.

To qualify for a return, the product must be:

Unused and unopened
In its original condition
Sealed in its original manufacturer packaging
Free from damage, alteration or contamination
Accompanied by proof of purchase
Approved by our customer-service team before being returned

Receiving return authorization does not automatically guarantee a refund. All returned products are inspected before a refund is approved.

How to Request a Return

Before sending any product back, contact us at chickenantibiotics@gmail.com.

Please include:

Your full name
Your order number
The product you wish to return
The reason for the return
Photographs if the item is damaged, defective or incorrect

If your return is approved, we will provide the return address and shipping instructions. Items returned without prior authorization may be refused and may not qualify for a refund.

Do not send a return to our business address unless our customer-service team specifically instructs you to do so.

Non-Returnable Products

For safety, sanitation and product-integrity reasons, we cannot accept returns of:

Opened or used medications
Opened or used antibiotics
Opened vitamins, supplements or nutritional products
Products with broken, removed or altered seals
Prescription products
Temperature-sensitive or perishable products
Products damaged through improper storage, handling or use
Personalized or specially ordered products
Gift cards
Items identified as final sale or non-returnable

Please inspect medication, supplements and other sealed products before opening them.

Damaged Products

Inspect your order promptly after delivery. If a product arrives damaged, leaking, broken or otherwise unusable, contact us as soon as possible.

Please keep the product, shipping box and all packaging materials. Your message should include:

Your order number
A description of the damage
Clear photographs of the product
Clear photographs of the shipping package
A photograph of the shipping label

Do not discard a damaged product or its packaging unless we instruct you to do so. After reviewing the information, we may offer a replacement, refund or another appropriate resolution.

Incorrect Products

If you receive a product different from what you ordered, do not open or use it. Contact us with your order number and photographs of the product, label, package contents and shipping label.

If we confirm that the wrong product was sent, we will provide the appropriate replacement, return or refund instructions.

Missing Items

If an item appears to be missing, first check the packing materials and shipment information to determine whether the order was divided into multiple packages.

If the item cannot be located, contact us with your order number and photographs of the package and contents received.

Product Packaging Changes

Manufacturers may update product packaging, colors or label designs without notice. A packaging change alone does not qualify an item as incorrect when the product name, active ingredient, strength, format and package size match the order.

If you believe the product itself is materially different, contact us before opening it.

Return Shipping Costs

Customers are responsible for return-shipping costs when returning an eligible product because of personal preference, accidental ordering or another reason not caused by Chicken Antibiotics.

If we confirm that an item arrived damaged or was shipped incorrectly, we will provide the applicable return, replacement or refund instructions.

Original shipping charges are non-refundable unless the return resulted from an error by Chicken Antibiotics.

Returning Your Package

Pack approved returns securely to prevent damage in transit. We recommend using a trackable shipping method and keeping the shipping receipt and tracking number until the return is completed.

Chicken Antibiotics is not responsible for return shipments that are lost, damaged or delivered to an unauthorized address.

Return Inspection

After receiving an authorized return, we will inspect it and notify you whether the refund has been approved or declined.

A return may be declined if the product:

Has been opened or used
Is missing its original packaging or seal
Shows signs of damage, alteration or contamination
Was stored or handled improperly
Was returned after the 30-day return period
Was sent without prior authorization
Is otherwise identified as non-returnable

Refunds

Approved refunds are issued to the original payment method. We cannot issue a refund to a different card, bank account or payment method.

Once a refund has been issued, the time required for it to appear in your account depends on your bank, card issuer or payment provider.

Partial Refunds

When appropriate, a partial refund may be issued if an eligible return is received with missing components, damaged packaging or a reduction in value not caused by shipping.

Products excluded from return for safety, sanitation or product-integrity reasons remain non-refundable.

Exchanges

We do not guarantee direct exchanges. If you need a different product, package size or format, we may ask you to return the eligible unopened item and place a new order.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. Cancellation cannot be guaranteed after processing or fulfillment has started.

An order that has already shipped cannot be canceled and must be handled under the applicable return conditions.

Refused and Undeliverable Packages

A shipment may be returned because of an incorrect or incomplete address, refused delivery, failed delivery attempts or failure to collect the package.

If an order is returned to us, any approved refund may be reduced by the original shipping charge, return-shipping cost or other carrier fees. Products that become unsuitable for resale during the delivery or return process may not qualify for a refund.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, mailbox, household members, neighbors and building staff. Contact the shipping carrier for additional delivery information.

If the package remains missing, email us with your order number and tracking details. A carrier delivery scan does not automatically qualify an order for a refund or replacement.

Shipping Area

Chicken Antibiotics accepts and ships orders only within the United States. We do not accept international returns or returns originating outside the United States.

Contact Us

For return or refund assistance, contact:

Chicken Antibiotics
7134 Village Green Dr
Charlotte, NC 28215
United States

Email: chickenantibiotics@gmail.com

Please include your full name and order number in all return-related messages.