Return and Refund Policy

Last updated: September 10, 2026

We want customers to shop confidently at chickenantibiotics.com. This policy explains the requirements for returns, refunds, replacements, damaged items and order cancellations.

Chicken Antibiotics accepts and ships orders only within the United States.

30-Day Return Period

Eligible return requests must be submitted within 30 calendar days of confirmed delivery.

To qualify for a return, an item must be:

• Unused, unopened and in its original condition
• Sealed in its original manufacturer packaging
• Free from damage, alteration or contamination
• Accompanied by proof of purchase
• Approved by our customer-service team before shipment

Receiving return authorization does not guarantee a refund. Returned products are inspected before a final decision is made.

Return Authorization Is Required

Do not mail a return without first contacting us at chickenantibiotics@gmail.com.

Include the following information:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Photographs when the product is damaged, incorrect or defective

If the return is approved, we will provide return instructions. Products mailed without authorization may be refused or may not qualify for a refund.

Non-Returnable Products

For product-integrity, sanitation and safety reasons, the following items are not eligible for return:

• Opened or used medicine
• Opened antibiotics or treatment products
• Opened vitamins, supplements or nutritional products
• Products with broken, removed or altered seals
• Prescription products
• Temperature-sensitive or perishable products
• Clearance, final-sale or promotional items identified as non-returnable
• Gift cards
• Personalized or specially ordered products
• Items damaged through improper use, storage or handling

We do not accept returns based solely on packaging design changes when the product supplied matches the item ordered.

Incorrect Items

If you receive a product different from the item shown on your order confirmation, contact us promptly.

Please provide your order number and clear photographs of:

• The received product
• The product label
• The package contents
• The shipping label

After reviewing the information, we may arrange a replacement, return or refund as appropriate.

Damaged Products

Inspect your order after delivery. If a product arrives damaged, leaking or otherwise unusable, retain the item and all original shipping materials and contact us promptly.

Photographs of the product, packaging and shipping label are required so we can evaluate the issue and, when applicable, submit a carrier claim.

Do not discard a damaged item unless our customer-service team instructs you to do so.

Missing Items

If an item is missing from your shipment, check the packing materials and confirm whether the order was divided into multiple packages.

If the item cannot be located, email us with your order number and photographs of the package and received contents.

Return Shipping Costs

Customers are responsible for return-shipping costs when returning an eligible item because of preference, accidental ordering or another reason not caused by Chicken Antibiotics.

If we confirm that an item was shipped incorrectly or arrived damaged, we will provide the applicable return, replacement or refund instructions.

Original shipping charges are non-refundable unless the return resulted from an error by Chicken Antibiotics.

Return Packaging and Tracking

Return items securely in protective packaging. We recommend using a trackable shipping service and retaining the receipt and tracking number until the return is completed.

Chicken Antibiotics is not responsible for return packages lost, damaged or misdirected before reaching the authorized return destination.

Return Inspection

After receiving a return, we will inspect the product and notify you whether the refund has been approved or declined.

A return may be declined if the item:

• Has been opened or used
• Is missing original packaging or seals
• Shows damage not reported during the return request
• Was stored or handled improperly
• Was returned outside the authorized return period
• Was mailed without return authorization

Refund Processing

Approved refunds are issued to the original payment method. Processing time after approval depends on the payment provider and financial institution.

We cannot issue a refund to a different payment card, bank account or payment method.

Partial Refunds

When appropriate, a partial refund may be issued for an eligible return that is not received in its original condition or includes missing components. Products excluded from return for safety or integrity reasons remain non-refundable.

Exchanges

We do not guarantee direct product exchanges. When an exchange is approved, we may process the eligible return and ask the customer to place a new order for the preferred item.

Order Cancellations

Cancellation requests must be submitted as soon as possible after an order is placed. We cannot guarantee cancellation after processing or fulfillment has started.

If an order has already shipped, it cannot be canceled and must be handled under the applicable return terms.

Refused and Undeliverable Packages

If a shipment is refused or returned because of an incorrect or incomplete address, the refund may be reduced by the original shipping cost, return-shipping charges or other carrier fees.

Products that become ineligible for resale during an unsuccessful delivery or return process may not qualify for a refund.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, mailbox, household members, neighbors and building staff before contacting the carrier.

Email us with your order number and tracking information if additional assistance is needed. A carrier delivery scan does not automatically qualify an order for a refund or replacement.

Chargebacks and Payment Disputes

Please contact us before opening a payment dispute so we have an opportunity to investigate and resolve the issue. Submitting a chargeback does not remove the customer’s obligations under this policy.

Contact Us

For return or refund assistance, contact:

Chicken Antibiotics
7134 Village Green Dr
Charlotte, NC 28215
United States

Email: chickenantibiotics@gmail.com

Please include your full name and order number in all return-related messages.